Warranty claim

MćBay Pte Ltd offers limited warranty to selected products thats comes with the our original warranty sticker pasted on each packaging.

The limited warranty only covers factory defects for the period as quoted on the original warranty sticker from the date of purchase. That is with the condition that the product is used within the limits set forth in the product user's guide or under normal usage. This warranty does not cover damages resulting from accidents, abuse, misuse or improper care nor does it cover any cosmetic damages or any defect caused due to normal “wear and tear” of the product. We reserve the right to revise or update its product specifications, software, or documentation without obligation to notify any individual or entity.

If the product fails under normal usage, please contact our customer support department to obtain instructions on how to return the defective product to us for evaluation. Please ensure that you have both the original proof of purchase and original packaging that bear our official warranty sticker on hand, otherwise we may not be able to process your warranty claim.

In no event shall our liability exceed the price paid for the product from direct, indirect, special, incidental, or consequential damages resulting from the use of the product, its accompanying software, or its documentation. If after inspection, we found the product to be defective and satisfied the warranty coverage conditions, we will at no cost repair or replace the defective product with the same or comparable product on a “best-effort” basis.

Phone/Tablet case is classified as consumable goods. Hence no warranty is provided. If you receive the product and found any problem, please report immediately for assistance.

Our warranty only covers product purchased from our authorised resellers and in Singapore only.

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For any of the situation below, a service charge will be incurred if the user choose to request for support. Please contact our customer support department

  1. Out of warranty product
  2. Defect/damage not covered under the warranty conditions
  3. Loss of original purchase/sales receipt
  4. Products purchased directly from original brand website

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Please visit our Support Centre at the link below to submit a new ticket. We will respond to you with 2 business days. You can also find frequently asked questions and solutions to common problems at the link below.


Alternatively, you can call us at +65 67485688 during office hours.
When contacting us please quote the below information in order for us to assist you promptly.

1. Product fall name
2. Shop name of purchase
3. Date of purchase
4. Detail fault description